Why Do I Not Get the Internet Speed I Pay for Upload

supertiki2802 · Jul 9, 2018 8 0 ten 0

I am paying for 500 mbps download speed, and according to speedtest.net, I am getting roughly fifty-90 mbps. We have already contacted Wow, our Internet access provider, and they say that "I have a slow computer", and they are getting full speeds. I am connected using a cat5e Ethernet cable, and I highly dubiety that the reason for the slow speeds is my computer. Is in that location a reason that my reckoner would non be able to accept speeds college than 90mbps? In my network settings, information technology says that my Ethernet speeds can be upwardly to 1.0gbps

nobspls

Also, I have purchased another network adapter equally a exam, and it did non change the speeds.

If ownership and testing another network adapter, that would probable mean 99.999% odd that the upshot is not with the PC. And having had your friend help you exam and yield what you have said:

"On the speedtest from megapath, I just got DOWNLOAD: 138.67Mbps, UPLOAD: 53.71Mbps.
As well, I only did a test on my friends iphone Ten, and he got 470mbps download speed.
"

And then this means the problem is between you PC and your ISP'south equipment. The test y'all need to do at present is move your PC and connect direct on the Internet service provider equipment and then retest. Make yous are using a good ethernet cablevision when you do this. And I would bet that your will be getting the expected performance results in that case.

Which ways you need to hunt down the boxes, cables, etc. betwixt, your PC and the Internet service provider'south equipment can test each one, one at a time and see which i is screwing up.

COLGeek · April 6, 2009 48,484 1,881 131,290 5,914

What is the make/model of your router?

supertiki2802 · Jul 9, 2018 eight 0 10 0

What is the brand/model of your router?

It is an Arris DG3270A

nobspls

The ethernet may be good for 1Gbps, only your laptop, PC, wifi, etc. may Hands autumn short by a gene of iii to 10. You have not fifty-fifty proven that you are getting 1000 total duplex autonegotiated on your ethernet connection.

COLGeek

What are the specs for the computer you are measuring performance with?

supertiki2802 · Jul 9, 2018 eight 0 10 0

What are the specs for the computer you are measuring functioning with?

i7-4790k
GTX 970 4GB
16GB DDR3
Gigabyte Z97X-UD3H-BK

Too, it is a brand new modem, just installed by ISP final week, when nosotros upgraded internet service.

jsmithepa · Jun 14, 2014 13,095 263 49,740 1,666

it says that my Ethernet speeds can be up to ane.0gbps

Don't go by "can be." Must verify on your ain.

I propose some other CAT5 if u oasis't already tried. To verify whether u actually accept 1 gig ethernet, verify the blinking LEDs adjacent to the RJ45, open the transmission and verify which LED says to signify what, or nether Windows, right-click on NIC's property and it should tell you lot what the actual speed connexion achieved.

After that, u may want to go into the Arris status screen and look for under par signal strength and noise, which can signify possible bad house coax wirings.

COLGeek · Apr 6, 2009 48,484 1,881 131,290 v,914

The PC and router are certainly capable of gigabit speeds. How are y'all measuring operation?

Karadjgne · Dec 26, 2012 27,853 three,443 101,140 4,961

A lot depends on the hardware betwixt your router and the internet service provider. The further y'all are from a node, the slower your connection. Also there are sometimes bad connections on bumps, you lot'd accept to run a ping test to come across if your routing is really skillful and not suffering lag at other junctions. There'southward also local traffic that'll change possible bandwidth, a test run when everyone in the neighborhood is online volition bear witness slower results than in the dead of dark when ppl are comatose.
Windows has had some major upgrades, which accept afflicted audio, graphics, USB and Lan drivers, and then if you have older chipset drivers, they could be in conflict, check your motherboard support site for updates.
You lot could likewise be suffering interference, RF mainly, from a bad ground in any equipment, including splitters and/or amplifiers on the house. Splitters lone can crusade massive drops if there'southward more than than i, and information technology should be a decent splitter, not the uber cheap variety. The wiring itself might be doubtable, even a single kink in the service wire will have bleed to footing, where sure bandwidths are basically nullified.

At that place'southward one-half a hundred different possibilities, sorry, and may not have anything to do with your pc or the router, or they might. Kinda impossible to label just one until you personally can rule them out.

supertiki2802 · Jul 9, 2018 8 0 10 0

The PC and router are certainly capable of gigabit speeds. How are y'all measuring operation?

I have been measuring functioning with speedtest.internet, and I normally take a ping of 30ms, and a download speed anywhere from 50-100 mbps, simply never over. Besides, I have just replaced the ethernet cable with a cat7 (overkill, i know), and the trouble is persisting.

COLGeek · Apr 6, 2009 48,484 1,881 131,290 5,914

How far from boondocks do you live? Accept you measured performance with any other device than your aforementioned PC? Whatever change in functioning using alternate cables/router ports?

What other devices are connected to the same coaxial cable that is connected to your cable modem/router/gateway device (splitters, cable boxes, etc)?

supertiki2802 · Jul 9, 2018 8 0 10 0

How far from town do you live? Have you measured performance with whatever other device than your aforementioned PC? Any change in performance using alternate cables/router ports?

What other devices are connected to the same coaxial cable that is connected to your cablevision modem/router/gateway device (splitters, cable boxes, etc)?

I live a couple miles from town, and I have tried with a Samsung Milky way over wifi, which seems to get some faster speeds (into the 200mbps range) which seems acceptable because it is over WiFi, but still isnt close to the 500mbps I am supposed to get. I have a 2d router and a TV Cable box connected using the same coaxial cable, simply I take unplugged them to exercise a test, with the same results. I go the same results with all of the cat5, cat5e, cat6, and cat7 cables I have constitute, and likewise all of the router ports.

At this bespeak, I am really doubting it has something to do with my computer, and I think that my ISP has a problem that they are either not willing to fix, or they are not aware of. I actually have no trouble with my electric current speeds, merely information technology does not make sense to pay this amount for a service if I am not receiving what I am paying for.

I haven't said it yet, simply cheers for your aid thus far, I actually appreciate your effort in helping with this problem!

kkiwi855

I am paying for 500 mbps download speed, and according to speedtest.net, I am getting roughly fifty-90 mbps. We have already contacted Wow, our Internet service provider, and they say that "I accept a slow figurer", and they are getting full speeds. I am connected using a cat5e Ethernet cablevision, and I highly doubt that the reason for the slow speeds is my calculator. Is there a reason that my computer would not be able to accept speeds higher than 90mbps? In my network settings, it says that my Ethernet speeds tin can be upwardly to 1.0gbps

Its a common trick that ISPs display their internet speed plans in Mega BITS instead of Megabytes and then for your net 62.v megabytes is normal

supertiki2802 · Jul 9, 2018 8 0 10 0

The trouble is not the case of unlike units, mbps vs MBps, I am completely positive that the corporeality I am paying for is 500mbps, and that I receive 50-90mbps, the aforementioned unit of measurement for both.

The Paladin · Oct 5, 2016 9,603 45 47,140 2,226

then when you lot practise a speedtest y'all got a download speed of ?and upload speed of.?
advert y'all tested this from PC continued directly to the router ?

I suggest using the following speed test if you alive in the United states, I am sure there are similar world wide, best utilize local server for fastest speed possible.
https://www.megapath.com/speedtestplus/

Please bring upward device manager and identify your network card for me please, make and model indicates in device manager.
if your unexperienced with device manager, you lot volition need to let me know what version of windows you lot are using and then I tin can guide you through information technology.

Karadjgne · Dec 26, 2012 27,853 3,443 101,140 4,961

Down 130Mbps, Upwards 13Mbps, latency 24ms, jitter 8ms.

On my phone sitting in the back chiliad, router is an old Asus RT-N66U (a/b/g/n) N900. Using 5GHz. If I use the two.4GHz, Downward is 54Mbps, Up 13Mbps, latency 27ms, jitter 9ms. Im in Nashville TN, the local server used was Toronto Canada...

lindstrom

In the network properties what does the link speed say?
Attempt using another computer or laptop connected past Ethernet and run dissimilar speed tests to brand sure it is not your PC that is the trouble, if you consistently get low bandwidth keep calling your internet access provider until they resolve your problem.

The Paladin · Oct 5, 2016 nine,603 45 47,140 2,226

Seriously y'all may recall it is them but until yous check everything yous have, it could be you.

ane. still waiting for the detail on the hardware on your network card existence used.
2. result on 2.4GHZ Wifi seems normal enough to me, information technology looks pegged at 54Mbs (standard speed of a N900 Router)

Karadjgne · Dec 26, 2012 27,853 3,443 101,140 4,961

I only did that to give Op some reference, as there are things that will touch speeds, such as which band he'southward on, or it could simply be the channel he'due south on is kinda busy if a bunch of his neighbors are on it as well. But what I pay for is 50Gb cable broadband, and the best download I accept ever gotten was a 13Gbps on the pc. It tin can float from several K to boilerplate of 7Gb, depending on the server.

supertiki2802

and then when you lot do a speedtest you got a download speed of ?and upload speed of.?
advertising you tested this from PC connected direct to the router ?

I advise using the post-obit speed test if you alive in the USA, I am sure there are similar world wide, best use local server for fastest speed possible.
https://world wide web.megapath.com/speedtestplus/

Please bring up device director and identify your network menu for me delight, make and model indicates in device manager.
if your unexperienced with device manager, you will demand to let me know what version of windows y'all are using and so I can guide you lot through information technology.

On the speedtest from megapath, I just got DOWNLOAD: 138.67Mbps, UPLOAD: 53.71Mbps.
Also, I just did a test on my friends iphone 10, and he got 470mbps download speed.

My network card is the intel(R) Ethernet connectedness 1217-V

failboat · February 19, 2010 1,861 47 20,790 317

and then when you lot practice a speedtest y'all got a download speed of ?and upload speed of.?
ad y'all tested this from PC connected straight to the router ?

I suggest using the following speed test if you live in the USA, I am sure there are like earth broad, best use local server for fastest speed possible.
https://www.megapath.com/speedtestplus/

Please bring up device managing director and place your network card for me please, make and model indicates in device manager.
if your unexperienced with device manager, you will demand to permit me know what version of windows you are using and then I can guide you lot through it.

On the speedtest from megapath, I simply got DOWNLOAD: 138.67Mbps, UPLOAD: 53.71Mbps.
Also, I just did a examination on my friends iphone X, and he got 470mbps download speed.

My network menu is the intel(R) Ethernet connection 1217-V

How many computers take you tested from?
Sounds similar that has been in all the tests that are slow.

You tin can create a ubuntu usb install stick and boot the live version and examination it. Don't install it.
If speedtest works on that then you are having software issues in windows.

As well make sure no QoS is running on your router. Did you try straight to modem?

The Paladin · Oct 5, 2016 nine,603 45 47,140 ii,226

i. Unremarkably CAT5 still allows 1 Gbit up to x-xv meters. Simply some ethernet cards (not certain about this one) do observe the indicate-loss iand volition automatically downgrade to 100 Mbps speed

2. in network adapter goto manage device and correct click properties on your network card, then unselect IPv6 apply and examination again does it brand a difference?

Note I plant https://www.overclock.net/forum/45-networking-security/1419688-proper-settings-z87-intel-i217-v-onboard-nic.html
you could endeavour

I'one thousand having similar problems with the onboard I217-V NIC on my Asus Maximus Touch running Win8 64 (UEFI or Bios-Style won't brand a difference)
Spikes inside games and even in in Win-Explorer.
Afterwards trying several different things I figured every bit before long you install any available NIC commuter information technology auto-installs the Microsoft Kernel Debug Network Adapter which is causing those lags.
This as well causes System Protection to plow off past default.

Uninstalling the Debug-Adapter helps getting avoid of the spikes but Kernel Debuging is all the same turned on, as well as many many weird Eventlog-Entrys and those keep showing up.
To disable Kernel debug put this command in console: bcdedit /debug off - This command won't work if you're using UEFI Secure Kicking, if and so you gotta temporarily disable it.

nobspls · Mar 14, 2018 902 12 5,415 107

Also, I accept purchased another network adapter as a examination, and it did non change the speeds.

If buying and testing another network adapter, that would probable hateful 99.999% odd that the result is not with the PC. And having had your friend help you test and yield what yous have said:

"On the speedtest from megapath, I just got DOWNLOAD: 138.67Mbps, UPLOAD: 53.71Mbps.
Also, I only did a test on my friends iphone X, and he got 470mbps download speed.
"

Then this means the problem is between you PC and your ISP's equipment. The exam you need to do now is motion your PC and connect directly on the Isp equipment and and then retest. Brand you are using a good ethernet cable when yous do this. And I would bet that your will be getting the expected performance results in that case.

Which means you need to hunt down the boxes, cables, etc. between, your PC and the ISP'due south equipment can test each one, one at a time and see which one is screwing upwards.

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